Refund policy
Last updated 1 November 2026
Failed payments
If a payment fails, the full amount including any fee is refunded to the wallet or method you paid with, normally within minutes.
Pending payments
Pending payments settle by themselves. If one stays pending for over 30 minutes, raise a complaint from the receipt.
Card to cash
If the payout fails, the card amount is returned to your card or wallet as the gateway allows, usually within 5 to 7 working days.